Adventure Hokkaido Covid-19 Travel Guarantee

We know there are a lot of uncertainties around travel at the moment and by booking one of our tours you’re making a commitment to us. So here’s our promise to you about how we’ll handle any unexpected changes which may come about due to Covid-19 related travel restrictions.

Lifetime deposits

If you are forced to change your travel dates due to Covid-19 enforced flight cancellations and changes you can transfer your deposit to any tour at a later date at no charge.

Full refund for Covid-19 government enforced cancellations

If we are unable to operate a tour, for example due to accommodation or activity providers being shut, due to Covid-19 restrictions in Japan, you can transfer your booking to another date or receive a full refund.

Full refund for cancelations up to 21 days prior to travel

If you have to cancel your trip for any reason and let us know at least 21 days before travel you will receive a full refund.

For cancellations within 21 days the following conditions will apply:

  • Cancelled more than 21 days prior to departure: Zero fees
  • Cancelled between 20 days and 8 days prior to departure: 20% of the Tour Price
  • Cancelled between 7 days and 2 days prior to departure: 30% of the Tour Price
  • Cancelled 1 day prior to departure: 40% of the Tour Price
  • Cancelled on the day of departure: 50% of the Tour Price
  • No refunds will be given after the tour has commenced

Full support while you’re in Hokkaido

While you’re in Hokkaido our team will be fully available to help you with any changes to your travel plans brought about by changes in government travel regulations. This includes our guides on tour and our office team.

Safety on tour

Your safety is of the utmost importance to us so here’s what we’re doing to make your experience a safe one.

  • Wear a face mask
  • Monitor our health
  • Wash & disinfect our hands regularly
  • Disinfect the interior of vehicle daily
  • Have the AC on the vehicle for effective ventilation
  • Practice physical distancing
  • Pre- & post- tour antigen rapid test for guides and guests

Booking Terms & Conditions

This information is to be read in conjunction with our normal booking terms and conditions.

More information about travelling to Hokkaido in 2021

Read our Hokkaido travel updates relating to Covid-19

Covid-19 information from the Japanese government in English

Japanese domestic travel guidelines in English